Account Manager/Insurance

  • Job Description:
    • About Guaranteed Rate:
      Guaranteed Rate is eighth largest retail mortgage lender in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 4,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $20 billion in home purchase loans and refinances in the past year.
      Account Manager
      As the Account Manager you are accountable for responding to client requests about policy changes, policy updates, and coverage questions. You will need to be committed to excellent customer service and feel comfortable cross selling to other products. This is a great opportunity for a high energy multi-tasker with attention to detail.  The Account Manager will interact extensively with clients and carriers to provide all levels of service.
      In this position you will:
      • Build rapport with existing customers to offer the best solutions to their specific needs or requests
      • Provide timely and appropriate responses to customer inquiries from emails and phone calls 
      • Liaison between clients and carriers
      • Process Certificates, Endorsements, Binders
      • Cross-sell products to existing clients
      • Ensure positive customer experience with every interaction
      Preferred Qualifications:
      • Minimum two-year insurance services/account management experience
      • Genuine care and concern for customers and their insurance needs
      • The ability to multi-task while using a tech-savvy approach to service and sales
      • Ability to effectively interact, engage and communicate with internal and external partners
      • The ability to work individually and within a team concept in a fun, fast-paced environment
      • Must be able to persevere through difficult client interactions
      • Proficient of Microsoft Office products
      What is in it for you:
      • A salary package exceeding industry standards, including Health, Dental, Vision and 401K plan
      • Opportunities for advancement
      • Base Salary plus commission
      • Opportunity to work with a highly respected company, one that prides themselves on offering unparalleled service to their clients
      • Opportunity to help through Guaranteed Rates Foundation
      • Healthy, Balanced and Fun environment
      • Located in one of the most accessible and beautiful areas of the city
      Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law